FAQs

Got Questions? We Have Answers!

Discover answers to commonly asked questions about therapy, psychiatry, insurance, and more!
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How do I schedule an appointment?

Scheduling
Getting Started

New Clients

If you are new to Overcomers', you can schedule your first appointing on our Directory!

  1. Visit our Directory here.
  2. Use the prescreen filter to find a match.
  3. Click on Book a Session to view the Provider's calendar and schedule a time that work for you!

Existing Clients

If you are an existing client and would like to schedule another session with your provider, follow these steps:

  1. Log into the Client Portal.
  2. Click on Appointments in the menu.
  3. Click Request Appointment.
  4. Review your provider's calendar and schedule a time that work for you!

How do I reschedule my appointment?

Scheduling

To reschedule your appointment, please follow these steps:

  1. Log into the Client Portal.
  2. Click on Appointments in the main menu.
  3. Select the desired appointment and click Reschedule
  4. Select a new time from your Provider's calendar!
Cancel or Reschedule Appointments

If you do not have access to the Client Portal, you may complete this form.

Manage Appointment

What is my copay for psychiatry (medication mgmt.)?

Billing
Getting Started

A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each medication mgmt. session when we bill your insurance. The exact amount varies based on your specific health insurance plan.

A psychiatry session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit.  If you have a copay plan, you'll sometimes see your copay listed on your insurance card.

How do I find a counselor match?

Getting Started

At Overcomers, you can effortlessly use multi-filter options to find the perfect provider tailored to your needs!

Get Matched

By applying at least five filters, you can quickly identify a provider that’s the perfect match!

Is couples counseling covered by Medicaid?

Billing
Counseling

Yes, couples counseling is covered by Medicaid.

How do I pay for my session?

Existing Clients
Billing

Clients can pay for their sessions via credit card, debit card, or HSA/FSA cards in the Client Portal.

  1. Log into the Client Portal.
  2. Click on Billing in the menu.
  3. Click Make a Payment to pay your balance.
Make a Payment

You may also put a CC on file for automatic payment at the time of your session! Complete the Payment Authorization form to store a card on file!

  1. Click on Documents in the main menu.
  2. Click on Payment Authorization Form.

How do I cancel my appointment?

Scheduling

As an existing client, you have access to the Client Portal where you can manage all your appointments! To cancel an appointment, follow these steps:

  1. Log into the Client Portal
  2. Click on Appointments in the menu.
  3. Select the appointment you want to cancel or reschedule.
  4. Click to Cancel or Reschedule

When canceling and rescheduling appointments, please be mindful of our cancellation policy as you may be charged cancellation fees. Our cancellation policy states $110 will be charged if the appointment is canceled less than 24 hours in advance. If you can't make it to your in-person session, you can do a telehealth (over video) session. Please reach out to your therapist to switch from in-person to telehealth via Messages in the Client Portal.

If you do not have access to the Client Portal, you may complete this form to cancel your appointment.

Manage Appointment

What is my copay for therapy?

Billing

A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each counseling when we bill your insurance. The exact amount varies based on your specific health insurance plan.

A counseling session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit.  If you have a copay plan, you'll sometimes see your copay listed on your insurance card.

Example Insurance Card

What mental health services are covered by Medicaid?

Billing

Medicaid will cover mental health issues such as anxiety therapy, depression therapy, trauma therapy, medication for anxiety, and much more.  Upon booking a session, Overcomers will verify your benefits.

What insurances do you accept?

Billing
Getting Started

Visit our cost page to learn more about our fees and accepted insurance here.

Insurances we accept:

  • Colorado Medicaid (Health First Colorado)
  • Tricare West
  • Aetna
  • Blue Cross Blue Shields - Anthem
  • Cigna
  • Kaiser Permanente
  • UnitedHealthcare
  • VA - TriWest
  • and many more!

We also accept EAP (Employer Assisted Program) and victim's compensation.

Insurances that we do NOT accept:

  • Medicare
  • Medicare Advantage

Is couples/marriage counseling covered by my insurance?

Billing

Couples counseling is typically not covered by insurance. This is because many insurance companies consider relationship counseling as not medically necessary, therefore, it falls outside the standard coverage. Please visit our Costs to learn more about our rates.  

Where are you located?

Scheduling

We have multiple offices in:

  • Colorado Springs, CO
  • Aurora, CO
  • Pueblo, CO
  • Fort Collins, CO

View more details about these locations here.

How do I access all my records?

Existing Clients

To request a copy of your mental health records, please complete this Records Request form.

Does insurance cover individual and couples counseling on the same day?

Billing

Couples counseling is often not covered by insurance. As an alternative, you can schedule an individual therapy session (covered by insurance) followed by a self-paid couples session on the same day.  

In the rare instance that insurance does cover couples therapy, it’s important to note that individual and couples sessions cannot be conducted on the same day.

Will insurance cover counseling and psychiatry services?

Billing
Psychiatry
Counseling

Yes, they will! You can book a counseling session and on the same day you can book a medication mgmt appointment.

I have questions about my bill or session fees. How can I reach the Billing department?

Billing

We understand the session fees, insurance cost can be challenging to understand. If you have qustions our Billing team will happliy address any issues. The best method to contact them is via the Client Portal.

  1. Log into the Client Portal.
  2. Click on Messages in the main menu.
  3. Create a New message and select Billing as the Audience.
  4. Compose your message and the Billing team will reply as soon as possible.

You may also call or text our main line at (719) 345-2424.

What is your secure fax number?

General

Our secure fax number is: (855) 719-2549

Can I message or speak to my counselor directly?

Existing Clients

Yes, you can! In the Client Portal, you can chat directly with your provider throughout the week!

Am I required to enter a credit card (CC) to book a session?

Billing
Getting Started

Nope! Your copay or session fees are due at the time of session.

Does the office waiting rooms have a place for children to play?

Counseling

No, our waiting rooms are intended solely as temporary seating areas while you wait for your counselor.

Will I be with the same counselor for every session?

Counseling
Psychiatry

You’ll work with the same counselor or nurse practitioner in every session to ensure consistency in your care. However, if you ever wish to switch, that option is always available.

Can I do telehealth/virtual sessions if I'm not located in Colorado?

Teletherapy

Unfortunately, per DORA regulations, you must be located within the state of Colorado.

Is approval from my PCP for mental health services required?

Billing

In most cases, a referral from your PCP is not required unless you are a Tricare Prime Active Duty Member.

How many therapy sessions per year does my insurance plan cover?

Billing

Most insurance plans will cover unlimited therapy sessions per year as long the sessions are medically necessary.

What is my deductible?

Billing

Your deductible will vary depending on your insurance plan.  If you have a copay plan, your deductible does not need to be met.  If you have a coinsurance plan, typically, your deductible will need to be met before insurance will share in the cost for therapy.

What if one partner is reluctant to attend therapy?

Marriage
Counseling

It can be challenging when one partner is hesitant about therapy. It can help to have open discussions about the potential benefits of therapy and to reassure them that it's a supportive and non-judgmental environment.

Can I switch therapists if I feel the fit isn't right?

Existing Clients
Counseling

Yes, it's essential to find a therapist with whom you feel comfortable and supported. If you find that the therapist you initially chose isn't the right fit, you can revisit your list of potential therapists and book another appointment!

Don't worry, you don't have to complete the Intake Packet paperwork again!

Is trauma-informed therapy suitable for children and adolescents?

Trauma / PTSD Therapy
Counseling

Yes, trauma-informed therapy can be adapted to meet the unique needs of children and adolescents, providing age-appropriate interventions and support.

How can I find a safe space for mental health treatment that respects my individual needs through Medicaid?

Billing

Yes. Medicaid ensures access to a variety of mental health services provided in a safe and respectful environment. By utilizing the Medicaid provider directory, individuals can find licensed professional counselors and therapists who offer a safe space tailored to their specific needs. For the most current information on Medicaid coverage for mental health services, including a comprehensive list of covered therapies and how to access them, please visit Colorado's Medicaid website.

Does Medicaid cover solution-focused therapy for goal-oriented individuals?

Billing

Solution-focused therapy, a goal-oriented approach that emphasizes solutions rather than problems, is covered by Medicaid. This type of therapy is beneficial for individuals looking for short-term, objective-focused treatment options.

Does Medicaid cover family therapy?

Billing

Yes! Family therapy is covered through Medicaid.

Are there specific therapy services for anxiety and depression covered by Medicaid?

Anxiety
Depression
Billing

Yes, Medicaid provides insurance coverage for therapy services specifically designed to help individuals struggling with anxiety, depression, and other mental health conditions.

Can I use Medicaid for a client-centered approach to therapy?

Billing

Yes, Medicaid supports a client-centered approach to therapy, emphasizing the unique needs and values of the individual. This approach fosters a safe space where clients are actively involved in their healing process.

Are trauma-informed therapy services covered under Medicaid in Colorado Springs?

Trauma / PTSD Therapy
Billing

Yes, Medicaid covers trauma-informed therapy services. This approach is designed to acknowledge and understand the pervasive nature of trauma to facilitate healing.

Can I use Medicaid to cover mental health services in Colorado Springs?

Billing

Yes, Medicaid covers a wide range of mental health services in Colorado Springs, including therapy, counseling, psychiatric evaluations, and medication management.

There may be some restrictions, but it is rare. For detailed coverage information, please refer to the Health First Colorado (Colorado's Medicaid Program).

What can we expect during our first couples counseling session?

Marriage
Getting Started

During your first couples counseling session, your therapist will likely gather information about your relationship history, current challenges, and individual backgrounds. They may also ask about your goals for therapy and what you hope to achieve. This initial session serves as an opportunity for you and your partner to become comfortable with the therapist and begin building trust in the therapeutic process.

Will medication help with my anxiety?

Anxiety
Psychiatry

Medication is often prescribed for anxiety due to the fact that it works quickly to ease symptoms of distress or panic attacks in some cases. However, this should always be discussed with your doctor so they can provide guidance on what's right for you and the type of medication best suited for your needs.

Who can benefit from Family Therapy?

Family Conflict
Counseling

Anyone who is experiencing conflicts or stress within their family unit can benefit from this type of therapy. It can be helpful for adults, families with children, couples, and extended family members. If your family life is a challenge for your entire family, both young adults and older family members can learn coping skills with clinical supervision.

When are my prescriptions sent to my pharmacy?

Existing Clients

Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day.  Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.

What is a prescription prior authorization?

Existing Clients

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider.  The process to complete the prior authorization request can take 2-3 days.

My Client Portal link expired, how do I request another one?

Existing Clients

If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link.  Contacting our Support Team using any of the following methods:

  • Email - support@overcomewithus.com
  • Call - (719) 345-2424
  • SMS - (719) 888-5022

How to make a prescription refill request?

Existing Clients

Need an Rx Refill?  Log into the Client Portal to notify your nurse practicioner that you need a refill.  

  1. Click on Messages in main menu.
  2. Click on New message.
  3. Click Clinical as the audience type.
  4. Select Prescription Refill Request from the Topic dropdown

Refills of controlled substances will most often require a session with your provider.  You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.  

Common controlled substances:

  • Adderall
  • Vyvanse
  • Methylphenidate
  • Lisdexamfetamine
  • Xanax
  • Klonopin
  • Alprazolam
  • Clonazepam
  • Ambien
  • Zolpidem

How do I update or change my insurance information?

Existing Clients
Billing

To update or change your insurance, follow the steps below:

  1. Log into the Client Portal
  2. Select Documents from the main menu.
  3. Select Client Insurance Form.
  4. Complete the required fields to update your insurance! The Billing team will review and notify you of your new copay/coinsurance.

How do I sign a document in the Client Portal?

Existing Clients

You can locate documents Overcomers' has sent you for e-sign in the Client Portal.  Pending documents are shown on your homepage as well as the Documents page.

How do I send my medical records to my provider?

Existing Clients

If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com.  You may also visit the Client Portal, click the Documents tab and then click Upload Document.

How do I reset my password on the Client Portal?

Existing Clients

To reset your Client Portal password, follow these steps:

  1. Visit the Client Portal.
  2. Click Forgot Password.
  3. Enter your email address and date of birth, then click Continue.
  4. You will be sent an email to validate your account.
  5. Click the link in the email and follow the prompts to create your new password.
  6. After all of the steps are completed, you will be able to log in to your account using your new password.

How do I request another session with my current counselor?

Existing Clients
  1. Log into the Client Portal.
  2. Click on Appointments in the menu.
  3. Click Request Appointment.
  4. From the Appointment Type dropdown, select whether you are scheduling a Therapy appointment or a Medication Management appointment.
  5. Select the location from the Location dropdown.
  6. Click the View Available Times button.
  7. Select your preferred appointment time.
  8. Review your appointment request details and click the Submit Request button

How do I change to a self-pay client and not use my insurance?

Existing Clients

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

  1. Log into the Client Portal.  
  2. Click on Messages in the menu.
  3. Select New message and select Billing as the audience of that message.
  4. Complete the message with your desired details.
Message our Billing Team

How do I add a new credit/debit card to the client portal?

Existing Clients

Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.

  1. Log into the Client Portal.
  2. Click on Documents in the menu.
  3. Click on the Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.
Payment Authorization Form

How do I access the client portal?

Existing Clients

Click here to access our Client Portal.

How do I troubleshooting my telehealth/virtual connection?

Teletherapy

The quality of your video call relies heavily on the devices and internet connection the most common issue is poor internet connection or speed. Please be sure you are in a good location with adequate internet.

How do I join my Telehealth (virtual) session?

Teletherapy

To quickly join your telehealth/virtual session, visit our Client Portal Telehealth. Select your Provider and Join Waiting Room. You don't need to log in to the Client Portal; however, if you want to manage your appointments, you'll need to log in.

How do I allow my camera and microphone access for Telehealth (virtual) sessions?

Teletherapy

In order to use Telehealth, your web browser needs to have access to your camera and microphone. This is what allows the other participant in a video call to see and hear you. Typically, you may only need to explicitly allow access to your camera and microphone once, but the following instructions outline how to ensure therapy portal can access your camera and microphone in each major browser.

Google Chrome
By default, Google Chrome remembers when you've allowed a website to access your camera or microphone. As such, your browser shouldn't ask you for access after your first telehealth session. However, if you've accidentally blocked TherapyNotes from accessing your camera or microphone in Chrome, you can follow these steps to allow access the next time.
Click the three vertical dots in the upper right corner of Chrome.
Click Settings.
Under Privacy and security, click Site Settings.
Click Camera or Microphone.
Under Block, find https://www.therapynotes.com and click the trashcan icon.
For additional information about using a camera and microphone in Chrome, visit the Google Chrome Help Center.

Apple Safari on Mac
By default, Safari requires you to allow a website to access your camera or microphone each time it is requested. However, once you start a telehealth session and allow access to your camera and microphone in Safari initially, you can follow these steps to allow access for all subsequent telehealth sessions.
Click the video camera icon to the right of the www.therapynotes.com URL in your address bar.
In the Camera and Microphone popup that appears, click Always Allow on "www.therapynotes.com".

For additional information about changing your website preferences in Safari on Mac, visit the Safari User Guide.

Apple Safari on iPad and iPhone
On iPad and iPhone, Safari requires you to confirm camera and microphone access each time it is requested by a website. This means that you'll have to allow access each time you arrive at the dialog to select your camera and microphone as well as when you begin the video call. There isn't a workaround that we recommend for this at this time.

If you accidentally deny access to your camera or microphone in Safari on iPad or iPhone, simply refresh the page and attempt to start the telehealth session again.

If the browser doesn't request permission to access your camera and microphone, verify that you have not blocked all websites from accessing your camera and microphone in your settings.
Open the Settings app.
Tap Safari.
Under Settings for Websites, tap Camera or Microphone.
For Camera, confirm that Camera Access on All Websites is set to Ask.
For Microphone, confirm that Microphone Access on All Websites is set to Ask.

Microsoft Edge
Like Chrome, Microsoft Edge remembers when you've allowed a website to access your camera or microphone. As such, your browser shouldn't ask you for access after your first telehealth session. However, if you've accidentally blocked TherapyNotes from accessing your camera or microphone in Edge, you can follow these steps to allow access the next time.
Click the three horizontal dots in the upper right corner of Edge.
Click Settings.
In the Settings sidebar on the left, click Site permissions.
Click Camera or Microphone.
Under Block, find https://www.therapynotes.com and click the trashcan icon.

Mozilla Firefox
Mozilla Firefox offers the option to always allow a website to access your camera and microphone the first time access is requested. When you click the Start Telehealth Session button to initiate a telehealth session in Firefox, a popup will appear to request access to your camera and microphone. When that popup appears, follow these steps to always allow access.
Verify that the camera and microphone shown in the popup are the devices you want to allow access to.
Select the Remember this decision checkbox.
Click Allow.

For additional information about using a camera and microphone in Firefox, visit Firefox Support.

What is the self-pay or private pay fee for a therapy session?

Billing

Please visit our Cost page to learn more about our rates and accepted insurances

What is my copay if I have Medicaid?

Billing

Medicaid members will usually have a $0 copay for counseling or psychiatry.

What if Overcomers is out-of-network with my insurance?

Billing

If we happen to fall outside of your insurance network, we can provide you with a superbill. A superbill is a detailed receipt of the services you received which you can submit to your insurance provider for potential reimbursement.

My insurance says that my counselors is out-of-network?

Billing

If you have called your insurance and the representative told you that your particular counselor is out-of-network, that is because we submit claims under our group name (Overcomers Counseling) and/or our clinical admin (Jennifer Luttman, LPC) and both of which are in-network.  We accept most major insurances and will provide you an estimated cost prior to your session.

Is Overcomers' in-network with Medicaid across the entire state of Colorado?

Billing

Yes!  Health First Colorado (Medicaid CO) is broken up into seven regions (RAEs), and Overcomers is in-network with all regions.  On rare occasions, Overcomers may not be able to accept a client with specific stipulations with their Medicaid benefits.  Upon booking a session, Overcomers will verify your benefits.

Is a prior-authorization required for therapy or medication mgmt?

Billing

Most insurances do NOT require a prior-authorization. However, upon booking a session with us, our support team will verify your benefits to determine if a prior authorization is required.

Prior authorization is required for Tricare Primary Active Duty Members (IP is the military personnel)
If you have Tricare Prime Active Duty and the active duty personnel is the IP (identified patient) then a prior authorization is required when seeking counseling from a civilian provider such as Overcomers Counseling.  However, family members of the Active Duty member do not need prior authorization.

Does Overcomers accept victim's compensation?

Billing

Absolutely!  

Do you accept primary and secondary insurances?

Billing

Of course! We will bill your primary and secondary insurances. You'll be able to provide us with both insurance payers after booking a session.

Will I be reminded about my appointments?

Scheduling

Yes absolutely!  You'll receive email and text reminders about your upcoming sessions.

Which counselor is accepting new clients?

Scheduling

The first step towards finding the right counselor is what we call 'Getting Matched.' Our Get Matched form will evaluate your needs and display a matching counselor or nurse practitioner that fits your needs. Answering these questions will help you narrow down your search to a few counselors who align with your needs.

Can I book a session with a counselor and NP?

Scheduling

Yes, absolutely!

What are controlled substances?

Psychiatry

Controlled substances are drugs or other substances that are tightly controlled by the government because they may be abused or cause addiction. The control applies to the way the substance is made, used, handled, stored, and distributed. Controlled substances include opioids, stimulants, depressants, hallucinogens, and anabolic steroids. Controlled substances with known medical use, such as morphine, Valium, and Ritalin, are available only by prescription from a licensed medical professional.   Some common uses where controlled substances may be involved:

  • Adderall, Vyvansel, Methylphenidate, Lisdexamfetamine for ADHD
  • Xanax, Klonopin, Alprazolam, Clonazepam for Anxiety
  • Ambien, Zolpidem for Sleep

Does Overcomers offer in-person medication management services?

Psychiatry

Unfortunately, no.  All of our PMHNP are virtual.

Are psychiatry services offered at Overcomers?

Psychiatry

Yes!  Medication management plays a crucial role in the comprehensive treatment of mental health disorders. It involves carefully monitoring and adjusting medication by a healthcare professional, ensuring that clients receive the most effective treatment for their unique needs. Book a psychiatry session here.

What will the first session be like for me?

Getting Started

Great question!  First off, your counselor will review some of the background information in your Intake Packet.  After this, you and your counselor will begin to get to know each other.  One of the strongest predictors of successful therapy is the relationship between the client and the counselor.  You will initially discuss what brought you to therapy and maybe some of your goals to start working on during the upcoming sessions

What if I need to switch to a different counselor, can I do that?

Counseling

Yes, absolutely!  If you feel that your current counselor is not a good match for whatever reason: personality, age, style, etc., then you're more than welcome to choose a different counselor.

What if I need help filling out the Intake Packet?

Counseling

If you need help filling out the Intake Packet, give us a call at (719) 345-2424 or text us at (719) 888-5022.  We'll be happy to walk you through it!

Is there a list of all the counselor specialties?

Counseling

Absolutely!  View our Counselors to read a short bio about them.

How many sessions do I need with a counselor?

Counseling

The answer to this question is entirely up to you.  Therapy is very much dependent on each individual and the goals they are interested in achieving.  Some desire short-term goals, which could last anywhere from 6-12 sessions, while others are wanting to accomplish some long-term goals which could last a year or more.

How long is a typical therapy session?

Counseling

Most therapy sessions last 1 hour (53 minutes of face-to-face time).   This amount of time can be lengthened/shortened depending on the needs of the situation or client.

How do I consent to have my child seen by a counselor or nurse practitioner?

Counseling

Use the Consent to Treat Minor form to consent to your minor's counseling session.

The Consent to Treat Minor Packet serves as a legal document that grants permission for the Overcomers Counseling provider to treat your child/minor. This form is necessary in situations of divorce, where both parents have 50/50 custody of the minor.  In situations like this, both parents are required to consent to treatment. This ensures that mental healthcare providers have the authorization to provide appropriate care for minors, while also protecting their rights and well-being.

Do you work with children (minors)?

Counseling

Yes, we do! We have many therapists who work with children (ages 3-5), elementary school students (ages 6-10), preteens (ages 11-13) and teenagers (ages 14-17).

Do you offer therapy over the phone or video?

Counseling

Yes, we offer teletherapy services for our clients!  Our telehealth platform is HIPAA-compliant and secure. Telehealth is typically performed over video and it's not recommended that therapy be performed with voice-only communication.  Also, you can access and utilize our telehealth platform from your smartphone!

Do you offer reintegration therapy?

Counseling

Unfortunately, no.

Do you offer couples counseling?

Counseling

Yes, absolutely!  We have many therapists who offer couples counseling.

Do you have any Spanish speaking counselors?

Counseling

Yes, we do!  Select Book an Appointment to get matched!

Can you help me with a specific issue?

Counseling

Absolutely, we can accommodate your needs! With over 70 specialties our counselors work in, we're confident we can provide the expertise and care you're seeking.

  • Anxiety
  • Depression
  • Trauma/PTSD
  • Grief & Loss
  • Life Transitions
  • Relationship issues
  • Alcohol Abuse
  • and many more!

Use our Get Matched filter to find your match!

Specialties

Can my child and I be seen by the same counselor but at different times?

Counseling

Colorado DORA recommends that family members be seen by separate counselors.  This is to prevent any bias in therapy from forming.  

However, LCSWs or LMFTs, are allowed to engage in such therapy with two different family members due to their unique training.

Are my therapy sessions confidential?

Counseling

Yes! Legally and ethically, all counselors are required to maintain confidentiality with their clients.

There are a few exceptions:

  • Reporting child abuse,
  • Adult dependent abuse,
  • Elderly abuse,
  • If someone is actively suicidal or homicidal, counselors are allowed, and in some cases mandated by law, to act to ensure the safety of clients or others.  

Still have questions?

Drop us a line and we'll be happy to provide assistance!