FAQs

Got Questions? We Have Answers!

Discover answers to commonly asked questions about therapy, psychiatry, insurance, and more!

Book a Session

Start by visiting our Directory and use the filter to find a match and then Book! You filter by service, specialtiy, approach, language, location and more!

No referral is needed — you can contact us directly to get started, whether you're self-referring or being referred by a provider.

If you're in crisis, please call or text 988 (Suicide & Crisis Lifeline) or visit our Crisis Resources page for immediate support — our contact channels are for scheduling and general questions, not emergencies.

We have offices in Colorado Springs, Aurora, Fort Collins, and Pueblo, plus teletherapy available to clients anywhere in Colorado.

Yes — Overcomers Counseling offers teletherapy statewide in Colorado, in addition to in-person sessions at our Colorado Springs, Aurora, Fort Collins, and Pueblo offices.

Yes — Overcomers Counseling accepts Medicaid, along with most major insurance plans including Aetna, Cigna, UHC, Kaiser, Anthem BCBS, and Tricare. Reach out and our team will help confirm your specific coverage.

Yes, they will! You can book a counseling session and on the same day you can book a medication mgmt appointment.

Visit our cost page to learn more about our fees and accepted insurance here.

Insurances we accept:

  • Colorado Medicaid (Health First Colorado)
  • Tricare West
  • Aetna
  • Blue Cross Blue Shields - Anthem
  • Cigna
  • Cigna EAP
  • Kaiser Permanente
  • UnitedHealthcare
  • UnitedHealthcare EAP
  • VA - TriWest
  • Victim's Compensation
  • and many more!

Insurances that we do NOT accept:

  • Medicare
  • Medicare Advantage
  • ChampVA

Yes — all communication with our team, whether by phone, text, or the Client Portal, is handled in accordance with HIPAA privacy standards.

Yes, legally and ethically, all counselors are required to maintain confidentiality with their clients.

There are a few exceptions:

  • Reporting child abuse,
  • Adult dependent abuse,
  • Elderly abuse,
  • If someone is actively suicidal or homicidal, counselors are allowed, and in some cases mandated by law, to act to ensure the safety of clients or others.