Discover answers to commonly asked questions about therapy, psychiatry, insurance, and more!
Great question! First off, your counselor will review some of the background information in your Intake Packet. After this, you and your counselor will begin to get to know each other. One of the strongest predictors of successful therapy is the relationship between the client and the counselor. You will initially discuss what brought you to therapy and maybe some of your goals to start working on during the upcoming sessions
Yes, absolutely! If you feel that your current counselor is not a good match for whatever reason: personality, age, style, etc., then you're more than welcome to choose a different counselor.
If you need help filling out the Intake Packet, give us a call at (719) 345-2424 or text us at (719) 888-5022. We'll be happy to walk you through it!
Absolutely! View our Counselors to read a short bio about them.
The answer to this question is entirely up to you. Therapy is very much dependent on each individual and the goals they are interested in achieving. Some desire short-term goals, which could last anywhere from 6-12 sessions, while others are wanting to accomplish some long-term goals which could last a year or more.
Most therapy sessions last 1 hour (53 minutes of face-to-face time). This amount of time can be lengthened/shortened depending on the needs of the situation or client.
The Consent to Treat Minor form will be sent to you after you book your child's appointment. The Consent to Treat Minor Packet serves as a legal document that grants permission for the Overcomers Counseling provider to treat your child/minor. This form is necessary in situations of divorce, where both parents have 50/50 custody of the minor. In situations like this, both parents are required to consent to treatment. This ensures that mental healthcare providers have the authorization to provide appropriate care for minors, while also protecting their rights and well-being.
Yes, we do! We have many therapists who work with children (3-5), elementary school students, preteens and adolescents.
Yes, we offer teletherapy services for our clients! Our telehealth platform is HIPAA-compliant and secure. Telehealth is typically performed over video and it's not recommended that therapy be performed with voice-only communication. Also, you can access and utilize our telehealth platform from your smartphone!
Unfortunately, no.
Yes, absolutely! We have many therapists who offer couples counseling.
Yes, we do! Select Book an Appointment to get matched!
Absolutely, we can accommodate your needs! With over 50 specialties our counselors work in, we're confident we can provide the expertise and care you're seeking.
Colorado DORA recommends that family members be seen by separate counselors. This is to prevent any bias in therapy from forming. However, LCSWs or LMFTs, are allowed to engage in such therapy with two different family members due to their unique training.
Legally and ethically, all counselors are required to maintain confidentiality with their clients. There are a few exceptions: reporting child abuse, adult dependent abuse, and elderly abuse. Also, if someone is actively suicidal or homicidal, counselors are allowed, and in some cases mandated by law, to act to ensure the safety of clients or others. Other than those exceptions sessions are confidential.
Reach our to our Support Team via the Client Portal to request a copy of your records.
Controlled substances are drugs or other substances that are tightly controlled by the government because they may be abused or cause addiction. The control applies to the way the substance is made, used, handled, stored, and distributed. Controlled substances include opioids, stimulants, depressants, hallucinogens, and anabolic steroids. Controlled substances with known medical use, such as morphine, Valium, and Ritalin, are available only by prescription from a licensed medical professional. Some common uses where controlled substances may be involved:
Unfortunately, no. All of our PMHNP are virtual.
Yes! Medication management plays a crucial role in the comprehensive treatment of mental health disorders. It involves carefully monitoring and adjusting medication by a healthcare professional, ensuring that clients receive the most effective treatment for their unique needs.
Yes absolutely! You'll receive email and text reminders about your upcoming sessions.
The first step towards finding the right counselor is what we call 'Getting Matched.' Our Get Matched form will evaluate your needs and display a matching counselor or nurse practitioner that fits your needs. Answering these questions will help you narrow down your search to a few counselors who align with your needs.
We have multiple offices in Colorado Springs, Aurora, Pueblo and Fort Collins. If you've already booked a session, refer to the Client Portal for the location of your appointment.
Yes, absolutely!
In most cases, a referral from your PCP is not required unless you are a Tricare Prime Active Duty Member.
Most insurance plans will cover unlimited therapy sessions per year as long the sessions are medically necessary.
Your deductible will vary depending on your insurance plan. If you have a copay plan, your deductible does not need to be met. If you have a coinsurance plan, typically, your deductible will need to be met before insurance will share in the cost for therapy.
A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each therapy/medication mgmt. session. The exact amount varies based on your specific health insurance plan. This payment is made at the time of your service. A therapy session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit. Also, if you have a copay plan, you'll sometimes see your copay listed on your insurance card.
Medicaid will cover mental health issues such as anxiety therapy, depression therapy, trauma therapy, medication for anxiety, and much more. Upon booking a session, Overcomers will verify your benefits.
Please visit our Cost page to learn more about our rates and accepted insurances
Usually, if you are covered under Medicaid, you'll have a $0 copay for individual therapy and medication mgmt.
Visit our Cost page to learn more about our fees and accepted insurance here.
If we happen to fall outside of your insurance network, we can provide you with a superbill. A superbill is a detailed receipt of the services you received which you can submit to your insurance provider for potential reimbursement.
If you have called your insurance and the representative told you that your particular counselor is out-of-network, that is because we submit claims under our group name (Overcomers Counseling) and/or our clinical admin (Jennifer Luttman, LPC) and both of which are in-network. We accept most major insurances and will provide you an estimated cost prior to your session.
Yes! Health First Colorado (Medicaid CO) is broken up into seven regions (RAEs), and Overcomers is in-network with all regions. On rare occasions, Overcomers may not be able to accept a client with specific stipulations with their Medicaid benefits. Upon booking a session, Overcomers will verify your benefits.
Couples counseling is typically not covered by insurance. This is because many insurance companies consider relationship counseling as not medically necessary, therefore, it falls outside the standard coverage. Please visit our Costs to learn more about our rates.
Most insurances do NOT require a prior-authorization Most of the time, prior authorization is NOT required for mental health services with Overcomers Counseling. However, upon booking a session with us, our support team will verify your benefits to determine if a prior authorization is required.
Prior authorization is required for Tricare Primary Active Duty Members (IP is the military personnel)
If you have Tricare Prime Active Duty and the active duty personnel is the IP (identified patient) then a prior authorization is required when seeking counseling from a civilian provider such as Overcomers Counseling. However, family members of the Active Duty member do not need prior authorization.
Absolutely!
Of course!
Unfortunately, per DORA regulations, you must be located within the state of Colorado.
The quality of your video call relies heavily on the devices and internet connection the most common issue is poor internet connection or speed. Please be sure you are in a good location with adequate internet.
To quickly join your telehealth/virtual session, visit our Client Portal Telehealth. Select your Provider and Join Waiting Room. You don't need to log in to the Client Portal; however, if you want to manage your appointments, you'll need to log in.
In order to use Telehealth, your web browser needs to have access to your camera and microphone. This is what allows the other participant in a video call to see and hear you. Typically, you may only need to explicitly allow access to your camera and microphone once, but the following instructions outline how to ensure therapy portal can access your camera and microphone in each major browser.
Google Chrome
By default, Google Chrome remembers when you've allowed a website to access your camera or microphone. As such, your browser shouldn't ask you for access after your first telehealth session. However, if you've accidentally blocked TherapyNotes from accessing your camera or microphone in Chrome, you can follow these steps to allow access the next time.
Click the three vertical dots in the upper right corner of Chrome.
Click Settings.
Under Privacy and security, click Site Settings.
Click Camera or Microphone.
Under Block, find https://www.therapynotes.com and click the trashcan icon.
For additional information about using a camera and microphone in Chrome, visit the Google Chrome Help Center.
Apple Safari on Mac
By default, Safari requires you to allow a website to access your camera or microphone each time it is requested. However, once you start a telehealth session and allow access to your camera and microphone in Safari initially, you can follow these steps to allow access for all subsequent telehealth sessions.
Click the video camera icon to the right of the www.therapynotes.com URL in your address bar.
In the Camera and Microphone popup that appears, click Always Allow on "www.therapynotes.com".
For additional information about changing your website preferences in Safari on Mac, visit the Safari User Guide.
Apple Safari on iPad and iPhone
On iPad and iPhone, Safari requires you to confirm camera and microphone access each time it is requested by a website. This means that you'll have to allow access each time you arrive at the dialog to select your camera and microphone as well as when you begin the video call. There isn't a workaround that we recommend for this at this time.
If you accidentally deny access to your camera or microphone in Safari on iPad or iPhone, simply refresh the page and attempt to start the telehealth session again.
If the browser doesn't request permission to access your camera and microphone, verify that you have not blocked all websites from accessing your camera and microphone in your settings.
Open the Settings app.
Tap Safari.
Under Settings for Websites, tap Camera or Microphone.
For Camera, confirm that Camera Access on All Websites is set to Ask.
For Microphone, confirm that Microphone Access on All Websites is set to Ask.
Microsoft Edge
Like Chrome, Microsoft Edge remembers when you've allowed a website to access your camera or microphone. As such, your browser shouldn't ask you for access after your first telehealth session. However, if you've accidentally blocked TherapyNotes from accessing your camera or microphone in Edge, you can follow these steps to allow access the next time.
Click the three horizontal dots in the upper right corner of Edge.
Click Settings.
In the Settings sidebar on the left, click Site permissions.
Click Camera or Microphone.
Under Block, find https://www.therapynotes.com and click the trashcan icon.
Mozilla Firefox
Mozilla Firefox offers the option to always allow a website to access your camera and microphone the first time access is requested. When you click the Start Telehealth Session button to initiate a telehealth session in Firefox, a popup will appear to request access to your camera and microphone. When that popup appears, follow these steps to always allow access.
Verify that the camera and microphone shown in the popup are the devices you want to allow access to.
Select the Remember this decision checkbox.
Click Allow.
For additional information about using a camera and microphone in Firefox, visit Firefox Support.
Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day. Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.
Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider. The process to complete the prior authorization request can take 2-3 days.
If the "Welcome to the Portal" link has expired (it expires in 7 days), our support team or your provider will resend you a new link. Contacting our Support Team using any of the following methods:
Need an Rx Refill? Log into the Client Portal to submit a refill request. Once you submit the form, your provider will be notified and will handle your request as soon as possible.
Refills of controlled substances will most often require a session with your provider. You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.
Common controlled substances:
Adderall
Vyvanse
Methylphenidate
Lisdexamfetamine
Xanax
Klonopin
Alprazolam
Clonazepam
Ambien
Zolpidem
In order to ensure that we have the most up-to-date insurance information on file, we kindly request that you complete the Client Insurance Form in the Client Portal if you have made any changes to your insurance policy or have obtained new insurance.
You can locate documents Overcomers has sent you for e-sign in the Client Portal. Pending documents are shown on your homepage as well as the Documents page.
If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com. You may also visit the Client Portal, click the Documents tab and then click Upload Document.
To reset your password
Step 1: Navigate to Your Appointments in the Client Portal
Step 2: Click to Request Appointment
When logging into your Client Portal, you will see a Billing tab in the upper right of the top navigation. Your balance due, along with a Make a Payment link, will appear in the Needs Your Attention box on the home page.
Please send a message to our Billing department in the Client Portal. They'll then you a waiver to bill insurance form in the Client Portal for you to sign and accept.
Step 1: Log into the Client Portal
Step 2: Navigate to Your Appointments. Click on "Appointments" in the menu and then select the appointment you want to cancel or reschedule.
Step 3: Click to Cancel or Reschedule
When canceling and rescheduling appointments, please be mindful of our cancellation policy as you may be charged cancellation fees. Our cancellation policy states $110 will be charged if the appointment is canceled less than 24 hours in advance. If you can't make it to your in-person session, you can do a telehealth (over video) session. Please reach out to your therapist to switch from in-person to telehealth via Messages in the Client Portal.
Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.
Step 1: Log into the Client Portal to update/add a credit card to the client portal.
Step 2: Click on Documents >> Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.
Click here to access our Client Portal.
For comprehensive access to your records, please complete this form to enable us to accurately assemble the documents in your file.
