What is a prescription prior authorization?

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider.  The process to complete the prior authorization request can take 2-3 days.

To request a copy of your mental health records, please complete this Records Request form.

Existing clients have access to the Client Portal to request new sessions!

1. Log into the Client Portal.
2. ‍Click on Appointments in the menu.
3. Click Request Appointment.
4. Select the Appointment Type (Therapy or a Medication Management).
5. Select the location from the location dropdown.
6. Click the View Available Times button.
   

1. Select your preferred appointment time.
2. Review your appointment request details and click the Submit Request button

Want a text message with link to the Client Portal?

In the Client Portal you can:

• Manage (create, cancel, reschedule) your appointments
• Join your telehealth sessions
• Pay for your session fees
• Change/update your insurance
• View your treatment plan
• Message your counselor/NP
• Message the Support Team (Admin, Scheduling or Billing)
• And more!

Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day.  Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.

You can locate documents Overcomers' has sent you for e-sign in the Client Portal.  Pending documents are shown on your homepage as well as the Documents page.

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