How do I reset my password on the Client Portal?

Category:

Existing Clients

To reset your Client Portal password, follow these steps:

Visit the Client Portal.
Click Forgot Password.
Enter your email address and date of birth, then click Continue.
You will be sent an email to validate your account.
Click the link in the email and follow the prompts to create your new password.
After all of the steps are completed, you will be able to log in to your account using your new password.

Related Existing Clients FAQs

Can I message or speak to my counselor directly?

Yes, you can! In the Client Portal, you can send a message directly to your provider. Send them messages about:

Details about your week
Let them know you are running late to your appointment,
Can't join your teletherapy session
There are issues in the waiting room of your teletherapy session.
Counselor or NP are not visible in the Client Portal teletherapy session.

If you are unable to access the Client Portal, you can also send a message directly to your provider here.

Quick Message

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How do I sign a document in the Client Portal?

You can locate documents Overcomers' has sent you for e-sign in the Client Portal. Pending documents are shown on your homepage as well as the Documents page.

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How do I change to a self-pay client and not use my insurance?

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

Log into the Client Portal.
Click on Messages in the menu.
Select New message and select Billing as the audience of that message.
Complete the message with your desired details.

How do I send my medical records to my provider?

If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com. You may also visit the Client Portal, click the Documents tab and then click Upload Document.

When are my prescriptions sent to my pharmacy?

Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day. Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.