How do I reset my password on the Client Portal?

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To reset your Client Portal password, follow these steps:

Visit the Client Portal.
Click Forgot Password.
Enter your email address and date of birth, then click Continue.
You will be sent an email to validate your account.
Click the link in the email and follow the prompts to create your new password.
After all of the steps are completed, you will be able to log in to your account using your new password.

Related Existing Clients FAQs

How do I access the client portal?

Click here to access our Client Portal.

How do I send my medical records to my provider?

If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com. You may also visit the Client Portal, click the Documents tab and then click Upload Document.

My Client Portal link expired, how do I request another one?

If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link. Contacting our Support Team using any of the following methods:

Email - support@overcomewithus.com
Call - (719) 345-2424
SMS - (719) 888-5022

How do I access all my records?

To request a copy of your mental health records, please complete this Records Request form.

How do I change to a self-pay client and not use my insurance?

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

Log into the Client Portal.
Click on Messages in the menu.
Select New message and select Billing as the audience of that message.
Complete the message with your desired details.