FAQ

How do I update or change my insurance information?

Category:
Billing

To update or change your insurance, follow the steps below:

  1. Log into the Client Portal
  2. Select Documents from the main menu.
  3. Select Client Insurance Form.
  4. Complete the required fields to update your insurance! The Billing team will review and notify you of your new copay/coinsurance.

Related Billing FAQs

What is the self-pay or private pay fee for a therapy session?

Please visit our Cost page to learn more about our rates and accepted insurances

Is a prior-authorization required for therapy or medication mgmt?

Most insurances do NOT require a prior-authorization. However, upon booking a session with us, our support team will verify your benefits to determine if a prior authorization is required.

Prior authorization is required for Tricare Primary Active Duty Members (IP is the military personnel)
If you have Tricare Prime Active Duty and the active duty personnel is the IP (identified patient) then a prior authorization is required when seeking counseling from a civilian provider such as Overcomers Counseling.  However, family members of the Active Duty member do not need prior authorization.

What mental health services are covered by Medicaid?

Medicaid will cover mental health issues such as anxiety therapy, depression therapy, trauma therapy, medication for anxiety, and much more.  Upon booking a session, Overcomers will verify your benefits.

Do you accept primary and secondary insurances?

Of course! We will bill your primary and secondary insurances. You'll be able to provide us with both insurance payers after booking a session.

I have questions about my bill or session fees. How can I reach the Billing department?

We understand the session fees, insurance cost can be challenging to understand. If you have qustions our Billing team will happliy address any issues. The best method to contact them is via the Client Portal.

  1. Log into the Client Portal.
  2. Click on Messages in the main menu.
  3. Create a New message and select Billing as the Audience.
  4. Compose your message and the Billing team will reply as soon as possible.

You may also call or text our main line at (719) 345-2424.