FAQ

How do I update or change my insurance information?

Category:
Billing

To update or change your insurance, follow the steps below:

  1. Log into the Client Portal
  2. Select Documents from the main menu.
  3. Select Client Insurance Form.
  4. Complete the required fields to update your insurance! The Billing team will review and notify you of your new copay/coinsurance.

Related Billing FAQs

What is my deductible?

Your deductible will vary depending on your insurance plan.  If you have a copay plan, your deductible does not need to be met.  If you have a coinsurance plan, typically, your deductible will need to be met before insurance will share in the cost for therapy.

How can I find a safe space for mental health treatment that respects my individual needs through Medicaid?

Yes. Medicaid ensures access to a variety of mental health services provided in a safe and respectful environment. By utilizing the Medicaid provider directory, individuals can find licensed professional counselors and therapists who offer a safe space tailored to their specific needs. For the most current information on Medicaid coverage for mental health services, including a comprehensive list of covered therapies and how to access them, please visit Colorado's Medicaid website.

What insurances do you accept?

Visit our cost page to learn more about our fees and accepted insurance here.

Insurances we accept:

  • Colorado Medicaid (Health First Colorado)
  • Tricare West
  • Aetna
  • Blue Cross Blue Shields - Anthem
  • Cigna
  • Kaiser Permanente
  • UnitedHealthcare
  • VA - TriWest
  • and many more!

We also accept EAP (Employer Assisted Program) and victim's compensation.

Insurances that we do NOT accept:

  • Medicare
  • Medicare Advantage

What if Overcomers is out-of-network with my insurance?

If we happen to fall outside of your insurance network, we can provide you with a superbill. A superbill is a detailed receipt of the services you received which you can submit to your insurance provider for potential reimbursement.

Is a prior-authorization required for therapy or medication mgmt?

Most insurances do NOT require a prior-authorization. However, upon booking a session with us, our support team will verify your benefits to determine if a prior authorization is required.

Prior authorization is required for Tricare Primary Active Duty Members (IP is the military personnel)
If you have Tricare Prime Active Duty and the active duty personnel is the IP (identified patient) then a prior authorization is required when seeking counseling from a civilian provider such as Overcomers Counseling.  However, family members of the Active Duty member do not need prior authorization.