How do I access the client portal?

Yes, you can! In the Client Portal, you can send a message directly to your provider. Send them messages about:

1. Details about your week
2. Let them know you are running late to your appointment,
3. Can't join your teletherapy session
4. There are issues in the waiting room of your teletherapy session.
5. Counselor or NP are not visible in the Client Portal teletherapy session.

If you are unable to access the Client Portal, you can also send a message directly to your provider here.

Quick Message

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If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com.  You may also visit the Client Portal, click the Documents tab and then click Upload Document.

Need an Rx Refill?  Log into the Client Portal to notify your nurse practicioner that you need a refill.  

1. Click on Messages in main menu.
2. Click on New message.
3. Click Clinical as the audience type.
4. Select Prescription Refill Request from the Topic dropdown

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Refills of controlled substances will most often require a session with your provider.  You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.  

Common controlled substances:‍

• Adderall
• Vyvanse
• Methylphenidate
• Lisdexamfetamine
• Xanax
• Klonopin
• Alprazolam
• Clonazepam
• Ambien
• Zolpidem

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider.  The process to complete the prior authorization request can take 2-3 days.

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

1. Log into the Client Portal.  
2. Click on Messages in the menu.
3. Select New message and select Billing as the audience of that message.
4. Complete the message with your desired details.