FAQ

How do I access the client portal?

Click here to access our Client Portal.

Related Existing Clients FAQs

How do I access the client portal?

Click here to access our Client Portal.

How do I sign a document in the Client Portal?

You can locate documents Overcomers' has sent you for e-sign in the Client Portal.  Pending documents are shown on your homepage as well as the Documents page.

How do I add a new credit/debit card to the client portal?

Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.

  1. Log into the Client Portal.
  2. Click on Documents in the menu.
  3. Click on the Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.
Payment Authorization Form

When are my prescriptions sent to my pharmacy?

Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day.  Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.

What is a prescription prior authorization?

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider.  The process to complete the prior authorization request can take 2-3 days.