FAQ

How do I access the client portal?

Click here to access our Client Portal.

Related Existing Clients FAQs

How do I access all my records?

To request a copy of your mental health records, please complete this Records Request form.

How do I access the client portal?

Click here to access our Client Portal.

What is a prescription prior authorization?

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider.  The process to complete the prior authorization request can take 2-3 days.

How do I add a new credit/debit card to the client portal?

Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.

  1. Log into the Client Portal.
  2. Click on Documents in the menu.
  3. Click on the Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.
Payment Authorization Form

How do I change to a self-pay client and not use my insurance?

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

  1. Log into the Client Portal.  
  2. Click on Messages in the menu.
  3. Select New message and select Billing as the audience of that message.
  4. Complete the message with your desired details.
Message our Billing Team