We're Here When You're Ready to Reach Out

Have questions about therapy, psychiatry, or getting started? Call, text, or message our support team and we'll respond within one business day. Overcomers Counseling serves Colorado Springs, Aurora, Fort Collins, Pueblo, and clients statewide through teletherapy, and we accept Medicaid plus most major insurance plans, including Aetna, Cigna, UHC, Kaiser, Anthem BCBS, and Tricare.

FAQs

Got Questions? We Have Answers!

Discover answers to commonly asked questions about therapy, psychiatry, insurance, and more!

Wait times vary by location and specialty, but our waitlist is built to get you seen as quickly as possible — many clients are booked within days, not weeks.

Yes. When you join the waitlist, let us know if you'd prefer an in-person office (Colorado Springs, Aurora, Fort Collins, or Pueblo) or online counseling anywhere in Colorado.

Start by visiting our Directory and use the filter to find a match and then Book! You filter by service, specialtiy, approach, language, location and more!

No referral is needed — you can contact us directly to get started, whether you're self-referring or being referred by a provider.

If you're in crisis, please call or text 988 (Suicide & Crisis Lifeline) or visit our Crisis Resources page for immediate support — our contact channels are for scheduling and general questions, not emergencies.

We have offices in Colorado Springs, Aurora, Fort Collins, and Pueblo, plus teletherapy available to clients anywhere in Colorado.

Yes — Overcomers Counseling offers teletherapy statewide in Colorado, in addition to in-person sessions at our Colorado Springs, Aurora, Fort Collins, and Pueblo offices.

Yes — Overcomers Counseling accepts Medicaid, along with most major insurance plans including Aetna, Cigna, UHC, Kaiser, Anthem BCBS, and Tricare. Reach out and our team will help confirm your specific coverage.

Yes, they will! You can book a counseling session and on the same day you can book a medication mgmt appointment.

Visit our cost page to learn more about our fees and accepted insurance here.

Insurances we accept:

  • Colorado Medicaid (Health First Colorado)
  • Tricare West
  • Aetna
  • Blue Cross Blue Shields - Anthem
  • Cigna
  • Cigna EAP
  • Kaiser Permanente
  • UnitedHealthcare
  • UnitedHealthcare EAP
  • VA - TriWest
  • Victim's Compensation
  • and many more!

Insurances that we do NOT accept:

  • Medicare
  • Medicare Advantage
  • ChampVA

Yes — all communication with our team, whether by phone, text, or the Client Portal, is handled in accordance with HIPAA privacy standards.

Yes, legally and ethically, all counselors are required to maintain confidentiality with their clients.

There are a few exceptions:

  • Reporting child abuse,
  • Adult dependent abuse,
  • Elderly abuse,
  • If someone is actively suicidal or homicidal, counselors are allowed, and in some cases mandated by law, to act to ensure the safety of clients or others.  

Our support team is available Monday through Friday, 8:00am–5:00pm. Some providers offer evening or weekend appointments — view availability on the Directory.

Call, text, is one of the fastest ways to contact our Support Team, and we'll respond within one business day. You can also securely message your provider in the Client Portal. For urgent scheduling needs, texting is usually fastest.

At Overcomers, you can effortlessly use multi-filter options to find the perfect provider tailored to your needs!

By applying at least five filters, you can quickly identify a provider that’s the perfect match!

Yes — filter our providers by your preferences (specialty, approach, or provider) on our Directory to find the perfect match!

Absolutely!  View our Counselors to read a short bio about them.

Yes, absolutely!  We have many therapists who offer couples counseling.

Yes, we do! We have many therapists who work with kids! We accept children (ages 3-5), elementary school students (ages 6-10), preteens (ages 11-13) and teenagers (ages 14-17).

Great question!  First off, your counselor will review some of the background information in your Intake Packet.  After this, you and your counselor will begin to get to know each other.  One of the strongest predictors of successful therapy is the relationship between the client and the counselor.  You will initially discuss what brought you to therapy and maybe some of your goals to start working on during the upcoming sessions

Most therapy sessions last 1 hour (53 minutes of face-to-face time).   This amount of time can be lengthened/shortened depending on the needs of the situation or client.

Yes, we do!  Select Book an Appointment to get matched!

To request a copy of your mental health records, please complete this Records Request form.

Colorado DORA recommends that family members be seen by separate counselors.  This is to prevent any bias in therapy from forming.  

However, LCSWs or LMFTs, are allowed to engage in such therapy with two different family members due to their unique training.

Absolutely, we can accommodate your needs! With over 70 specialties our counselors work in, we're confident we can provide the expertise and care you're seeking.

  • Anxiety
  • Depression
  • Trauma/PTSD
  • Grief & Loss
  • Life Transitions
  • Relationship issues
  • Alcohol Abuse
  • and many more!

Use our Get Matched filter to find your match!