FAQ

Does the office waiting rooms have a place for children to play?

Category:
Counseling

No, our waiting rooms are intended solely as temporary seating areas while you wait for your counselor.

Related Counseling FAQs

Do you offer therapy over the phone or video?

Yes, we offer teletherapy services for our clients!  Our telehealth platform is HIPAA-compliant and secure. Telehealth is typically performed over video and it's not recommended that therapy be performed with voice-only communication.  Also, you can access and utilize our telehealth platform from your smartphone!

What if I need to switch to a different counselor, can I do that?

Yes, absolutely!  If you feel that your current counselor is not a good match for whatever reason: personality, age, style, etc., then you're more than welcome to choose a different counselor.

Will I be with the same counselor for every session?

You’ll work with the same counselor or nurse practitioner in every session to ensure consistency in your care. However, if you ever wish to switch, that option is always available.

How long is a typical therapy session?

Most therapy sessions last 1 hour (53 minutes of face-to-face time).   This amount of time can be lengthened/shortened depending on the needs of the situation or client.

Are my therapy sessions confidential?

Yes! Legally and ethically, all counselors are required to maintain confidentiality with their clients.

There are a few exceptions:

  • Reporting child abuse,
  • Adult dependent abuse,
  • Elderly abuse,
  • If someone is actively suicidal or homicidal, counselors are allowed, and in some cases mandated by law, to act to ensure the safety of clients or others.