FAQ

I have questions about my bill or session fees. How can I reach the Billing department?

Category:
Billing

We understand the session fees, insurance cost can be challenging to understand. If you have qustions our Billing team will happliy address any issues. The best method to contact them is via the Client Portal.

  1. Log into the Client Portal.
  2. Click on Messages in the main menu.
  3. Create a New message and select Billing as the Audience.
  4. Compose your message and the Billing team will reply as soon as possible.

You may also call or text our main line at (719) 345-2424.

Related Billing FAQs

My insurance says that my counselors is out-of-network?

If you have called your insurance and the representative told you that your particular counselor is out-of-network, that is because we submit claims under our group name (Overcomers Counseling) and/or our clinical admin (Jennifer Luttman, LPC) and both of which are in-network.  We accept most major insurances and will provide you an estimated cost prior to your session.

How many therapy sessions per year does my insurance plan cover?

Most insurance plans will cover unlimited therapy sessions per year as long the sessions are medically necessary.

Do you accept primary and secondary insurances?

Of course! We will bill your primary and secondary insurances. You'll be able to provide us with both insurance payers after booking a session.

Does Medicaid cover solution-focused therapy for goal-oriented individuals?

Solution-focused therapy, a goal-oriented approach that emphasizes solutions rather than problems, is covered by Medicaid. This type of therapy is beneficial for individuals looking for short-term, objective-focused treatment options.

Is approval from my PCP for mental health services required?

In most cases, a referral from your PCP is not required unless you are a Tricare Prime Active Duty Member.