I have questions about my bill or session fees. How can I reach the Billing department?

A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each counseling when we bill your insurance. The exact amount varies based on your specific health insurance plan.

A counseling session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit.  If you have a copay plan, you'll sometimes see your copay listed on your insurance card.

Medicaid members will usually have a $0 copay for counseling or psychiatry.

Clients can pay for their sessions via credit card, debit card, or HSA/FSA cards in the Client Portal.

1. Log into the Client Portal.
2. Click on Billing in the menu.
3. Click Make a Payment to pay your balance.

You may also put a CC on file for automatic payment at the time of your session! Complete the Payment Authorization form to store a card on file!

1. Click on Documents in the main menu.
2. Click on Payment Authorization Form.

We understand the session fees, insurance cost can be challenging to understand. If you have qustions our Billing team will happliy address any issues. The best method to contact them is via the Client Portal.

1. Log into the Client Portal.
2. Click on Messages in the main menu.
3. Create a New message and select Billing as the Audience.
4. Compose your message and the Billing team will reply as soon as possible.

You may also call or text our main line at (719) 345-2424.

Please visit our Cost page to learn more about our rates and accepted insurances