FAQ

How do I pay for my session?

Category:
Billing

Clients can pay for their sessions via credit card, debit card, or HSA/FSA cards in the Client Portal.

  1. Log into the Client Portal.
  2. Click on Billing in the menu.
  3. Click Make a Payment to pay your balance.
Make a Payment

You may also put a CC on file for automatic payment at the time of your session! Complete the Payment Authorization form to store a card on file!

  1. Click on Documents in the main menu.
  2. Click on Payment Authorization Form.

Related Billing FAQs

Can I use Medicaid for a client-centered approach to therapy?

Yes, Medicaid supports a client-centered approach to therapy, emphasizing the unique needs and values of the individual. This approach fosters a safe space where clients are actively involved in their healing process.

How do I update or change my insurance information?

To update or change your insurance, follow the steps below:

  1. Log into the Client Portal
  2. Select Documents from the main menu.
  3. Select Client Insurance Form.
  4. Complete the required fields to update your insurance! The Billing team will review and notify you of your new copay/coinsurance.

Can I use Medicaid to cover mental health services in Colorado Springs?

Yes, Medicaid covers a wide range of mental health services in Colorado Springs, including therapy, counseling, psychiatric evaluations, and medication management.

There may be some restrictions, but it is rare. For detailed coverage information, please refer to the Health First Colorado (Colorado's Medicaid Program).

Is Overcomers' in-network with Medicaid across the entire state of Colorado?

Yes!  Health First Colorado (Medicaid CO) is broken up into seven regions (RAEs), and Overcomers is in-network with all regions.  On rare occasions, Overcomers may not be able to accept a client with specific stipulations with their Medicaid benefits.  Upon booking a session, Overcomers will verify your benefits.

How many therapy sessions per year does my insurance plan cover?

Most insurance plans will cover unlimited therapy sessions per year as long the sessions are medically necessary.