FAQ

Where are you located?

Category:
Scheduling

We have multiple offices in:

  • Colorado Springs, CO
  • Aurora, CO
  • Pueblo, CO
  • Fort Collins, CO

View more details about these locations here.

Related Scheduling FAQs

How do I cancel or reschedule my appointment?

As an existing client, you have access to the Client Portal where you can manage all your appointments! To cancel an appointment, follow these steps:

  1. Log into the Client Portal
  2. Click on Appointments in the menu.
  3. Select the appointment you want to cancel or reschedule.
  4. Click to Cancel or Reschedule

When canceling and rescheduling appointments, please be mindful of our cancellation policy as you may be charged cancellation fees. Our cancellation policy states $110 will be charged if the appointment is canceled less than 24 hours in advance. If you can't make it to your in-person session, you can do a telehealth (over video) session. Please reach out to your therapist to switch from in-person to telehealth via Messages in the Client Portal.

If you do not have access to the Client Portal, you may complete this form to cancel your appointment.

Manage Appointment

Which counselor is accepting new clients?

The first step towards finding the right counselor is what we call 'Getting Matched.' Our Get Matched form will evaluate your needs and display a matching counselor or nurse practitioner that fits your needs. Answering these questions will help you narrow down your search to a few counselors who align with your needs.

Where are you located?

We have multiple offices in:

  • Colorado Springs, CO
  • Aurora, CO
  • Pueblo, CO
  • Fort Collins, CO

View more details about these locations here.

Can I book a session with a counselor and NP?

Yes, absolutely!

Will I be reminded about my appointments?

Yes absolutely!  You'll receive email and text reminders about your upcoming sessions.