FAQ

Can I message or speak to my counselor directly?

Category:
Existing Clients

Yes, you can! In the Client Portal, you can send a message directly to your provider. Send them messages about:

  1. Details about your week
  2. Let them know you are running late to your appointment,
  3. Can't join your teletherapy session
  4. There are issues in the waiting room of your teletherapy session.
  5. Counselor or NP are not visible in the Client Portal teletherapy session.

If you are unable to access the Client Portal, you can also send a message directly to your provider here.

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