FAQ

My Client Portal link expired, how do I request another one?

If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link.  Contacting our Support Team using any of the following methods:

  • Email - support@overcomewithus.com
  • Call - (719) 345-2424
  • SMS - (719) 888-5022

Related Existing Clients FAQs

How do I reset my password on the Client Portal?

To reset your Client Portal password, follow these steps:

  1. Visit the Client Portal.
  2. Click Forgot Password.
  3. Enter your email address and date of birth, then click Continue.
  4. You will be sent an email to validate your account.
  5. Click the link in the email and follow the prompts to create your new password.
  6. After all of the steps are completed, you will be able to log in to your account using your new password.

How do I sign a document in the Client Portal?

You can locate documents Overcomers' has sent you for e-sign in the Client Portal.  Pending documents are shown on your homepage as well as the Documents page.

When are my prescriptions sent to my pharmacy?

Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day.  Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.

My Client Portal link expired, how do I request another one?

If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link.  Contacting our Support Team using any of the following methods:

  • Email - support@overcomewithus.com
  • Call - (719) 345-2424
  • SMS - (719) 888-5022

How do I access the client portal?

Click here to access our Client Portal.