FAQ

How many therapy sessions per year does my insurance plan cover?

Category:
Billing

Most insurance plans will cover unlimited therapy sessions per year as long the sessions are medically necessary.

Related Billing FAQs

What is my deductible?

Your deductible will vary depending on your insurance plan.  If you have a copay plan, your deductible does not need to be met.  If you have a coinsurance plan, typically, your deductible will need to be met before insurance will share in the cost for therapy.

Is approval from my PCP for mental health services required?

In most cases, a referral from your PCP is not required unless you are a Tricare Prime Active Duty Member.

How do I update or change my insurance information?

To update or change your insurance, follow the steps below:

  1. Log into the Client Portal
  2. Select Documents from the main menu.
  3. Select Client Insurance Form.
  4. Complete the required fields to update your insurance! The Billing team will review and notify you of your new copay/coinsurance.

Can I use Medicaid for a client-centered approach to therapy?

Yes, Medicaid supports a client-centered approach to therapy, emphasizing the unique needs and values of the individual. This approach fosters a safe space where clients are actively involved in their healing process.

I have questions about my bill or session fees. How can I reach the Billing department?

We understand the session fees, insurance cost can be challenging to understand. If you have qustions our Billing team will happliy address any issues. The best method to contact them is via the Client Portal.

  1. Log into the Client Portal.
  2. Click on Messages in the main menu.
  3. Create a New message and select Billing as the Audience.
  4. Compose your message and the Billing team will reply as soon as possible.

You may also call or text our main line at (719) 345-2424.