FAQ

How do I change to a self-pay client and not use my insurance?

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

  1. Log into the Client Portal.  
  2. Click on Messages in the menu.
  3. Select New message and select Billing as the audience of that message.
  4. Complete the message with your desired details.
Message our Billing Team

Related Existing Clients FAQs

How do I change to a self-pay client and not use my insurance?

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

  1. Log into the Client Portal.  
  2. Click on Messages in the menu.
  3. Select New message and select Billing as the audience of that message.
  4. Complete the message with your desired details.
Message our Billing Team

How do I access the client portal?

Click here to access our Client Portal.

When are my prescriptions sent to my pharmacy?

Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day.  Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.

How do I access all my records?

To request a copy of your mental health records, please complete this Records Request form.

How do I send my medical records to my provider?

If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com.  You may also visit the Client Portal, click the Documents tab and then click Upload Document.