FAQ

Do you offer therapy over the phone or video?

Category:
Counseling

Yes, we offer teletherapy services for our clients!  Our telehealth platform is HIPAA-compliant and secure. Telehealth is typically performed over video and it's not recommended that therapy be performed with voice-only communication.  Also, you can access and utilize our telehealth platform from your smartphone!

Related Counseling FAQs

Are my therapy sessions confidential?

Yes! Legally and ethically, all counselors are required to maintain confidentiality with their clients.

There are a few exceptions:

  • Reporting child abuse,
  • Adult dependent abuse,
  • Elderly abuse,
  • If someone is actively suicidal or homicidal, counselors are allowed, and in some cases mandated by law, to act to ensure the safety of clients or others.  

What if I need help filling out the Intake Packet?

If you need help filling out the Intake Packet, give us a call at (719) 345-2424 or text us at (719) 888-5022.  We'll be happy to walk you through it!

What if I need to switch to a different counselor, can I do that?

Yes, absolutely!  If you feel that your current counselor is not a good match for whatever reason: personality, age, style, etc., then you're more than welcome to choose a different counselor.

Does the office waiting rooms have a place for children to play?

No, our waiting rooms are intended solely as temporary seating areas while you wait for your counselor.

Can my child and I be seen by the same counselor but at different times?

Colorado DORA recommends that family members be seen by separate counselors.  This is to prevent any bias in therapy from forming.  

However, LCSWs or LMFTs, are allowed to engage in such therapy with two different family members due to their unique training.