FAQ

How do I request another session with my current counselor?

Existing clients have access to the Client Portal to request new sessions!

  1. Log into the Client Portal.
  2. Click on Appointments in the menu.
  3. Click Request Appointment.
  4. Select the Appointment Type (Therapy or a Medication Management).
  5. Select the location from the location dropdown.
  6. Click the View Available Times button.
  1. Select your preferred appointment time.
  2. Review your appointment request details and click the Submit Request button

Want a text message with link to the Client Portal?

In the Client Portal you can:

  • Manage (create, cancel, reschedule) your appointments
  • Join your telehealth sessions
  • Pay for your session fees
  • Change/update your insurance
  • View your treatment plan
  • Message your counselor/NP
  • Message the Support Team (Admin, Scheduling or Billing)
  • And more!

Related Existing Clients FAQs

How to make a prescription refill request?

Need an Rx Refill?  Log into the Client Portal to notify your nurse practicioner that you need a refill.  

  1. Click on Messages in main menu.
  2. Click on New message.
  3. Click Clinical as the audience type.
  4. Select Prescription Refill Request from the Topic dropdown

Refills of controlled substances will most often require a session with your provider.  You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.  

Common controlled substances:

  • Adderall
  • Vyvanse
  • Methylphenidate
  • Lisdexamfetamine
  • Xanax
  • Klonopin
  • Alprazolam
  • Clonazepam
  • Ambien
  • Zolpidem

How do I add a new credit/debit card to the client portal?

Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.

  1. Log into the Client Portal.
  2. Click on Documents in the menu.
  3. Click on the Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.
Payment Authorization Form

How do I access the client portal?

Click here to access our Client Portal.

Can I message or speak to my counselor directly?

Yes, you can! In the Client Portal, you can send a message directly to your provider. Send them messages about:

  1. Details about your week
  2. Let them know you are running late to your appointment,
  3. Can't join your teletherapy session
  4. There are issues in the waiting room of your teletherapy session.
  5. Counselor or NP are not visible in the Client Portal teletherapy session.

If you are unable to access the Client Portal, you can also send a message directly to your provider here.

Quick Message

My Client Portal link expired, how do I request another one?

If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link.  Contacting our Support Team using any of the following methods:

  • Email - support@overcomewithus.com
  • Call - (719) 345-2424
  • SMS - (719) 888-5022