How do I request another session with my current counselor?

Category:

Existing Clients

Existing clients have access to the Client Portal to request new sessions!

Log into the Client Portal.
‍Click on Appointments in the menu.
Click Request Appointment.
Select the Appointment Type (Therapy or a Medication Management).
Select the location from the location dropdown.
Click the View Available Times button.

Select your preferred appointment time.
Review your appointment request details and click the Submit Request button

Want a text message with link to the Client Portal?

In the Client Portal you can:

Manage (create, cancel, reschedule) your appointments
Join your telehealth sessions
Pay for your session fees
Change/update your insurance
View your treatment plan
Message your counselor/NP
Message the Support Team (Admin, Scheduling or Billing)
And more!

Related Existing Clients FAQs

How do I access the client portal?

Click here to access our Client Portal.

How do I add a new credit/debit card to the client portal?

Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.

Log into the Client Portal.
‍Click on Documents in the menu.
Click on the Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.

My Client Portal link expired, how do I request another one?

If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link. Contacting our Support Team using any of the following methods:

Email - support@overcomewithus.com
Call - (719) 345-2424
SMS - (719) 888-5022

How do I change to a self-pay client and not use my insurance?

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

Log into the Client Portal.
Click on Messages in the menu.
Select New message and select Billing as the audience of that message.
Complete the message with your desired details.

What is a prescription prior authorization?

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider. The process to complete the prior authorization request can take 2-3 days.