Shannon Matlock LPC, NCC

If you have called your insurance and the representative told you that your particular counselor is out-of-network, that is because we submit claims under our group name (Overcomers Counseling) and/or our clinical admin (Jennifer Luttman, LPC) and both of which are in-network.  We accept most major insurances and will provide you an estimated cost prior to your session.

If we happen to fall outside of your insurance network, we can provide you with a superbill. A superbill is a detailed receipt of the services you received which you can submit to your insurance provider for potential reimbursement.

Medicaid members will usually have a $0 copay for counseling or psychiatry.

Please visit our Cost page to learn more about our rates and accepted insurances

Medicaid covers a wide range of mental health services at Overcomers Counseling, including individual therapy, family therapy, psychiatric evaluations, and medication management. Our providers work in solution-focused, client-centered, and other evidence-based approaches, tailored to your goals and needs, all within a safe and respectful environment. Coverage is available across our Colorado Springs, Aurora, Fort Collins, and Pueblo locations, plus statewide teletherapy. Upon booking a session, Overcomers will verify your specific benefits.

A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each counseling when we bill your insurance. The exact amount varies based on your specific health insurance plan.

A counseling session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit.  If you have a copay plan, you'll sometimes see your copay listed on your insurance card.

In order to use Telehealth, your web browser needs to have access to your camera and microphone. This is what allows the other participant in a video call to see and hear you. Typically, you may only need to explicitly allow access to your camera and microphone once, but the following instructions outline how to ensure therapy portal can access your camera and microphone in each major browser.

To quickly join your telehealth/virtual session, visit our Client Portal Telehealth. Select your Provider and Join Waiting Room. You don't need to log in to the Client Portal; however, if you want to manage your appointments, you'll need to log in.

The quality of your video call relies heavily on the devices and internet connection the most common issue is poor internet connection or speed. Please be sure you are in a good location with adequate internet.

Click here to access our Client Portal.