Marie-Kriz Whatley, LPC

To update or change your insurance, follow the steps below:

1. Log into the Client Portal
2. Select Documents from the main menu.
3. Select Client Insurance Form.
4. Complete the required fields to update your insurance! The Billing team will review and notify you of your new copay/coinsurance.

Need an Rx Refill?  Log into the Client Portal to notify your nurse practicioner that you need a refill.  

1. Click on Messages in main menu.
2. Click on New message.
3. Click Clinical as the audience type.
4. Select Prescription Refill Request from the Topic dropdown

‍

Refills of controlled substances will most often require a session with your provider.  You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.  

Common controlled substances:‍

• Adderall
• Vyvanse
• Methylphenidate
• Lisdexamfetamine
• Xanax
• Klonopin
• Alprazolam
• Clonazepam
• Ambien
• Zolpidem

If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link.  Contacting our Support Team using any of the following methods:

• Email - support@overcomewithus.com
• Call - (719) 345-2424
• SMS - (719) 888-5022

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider.  The process to complete the prior authorization request can take 2-3 days.

Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day.  Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.

Medication is often prescribed for anxiety due to the fact that it works quickly to ease symptoms of distress or panic attacks in some cases. However, this should always be discussed with your doctor so they can provide guidance on what's right for you and the type of medication best suited for your needs.

Yes, it's essential to find a therapist with whom you feel comfortable and supported. If you find that the therapist you initially chose isn't the right fit, you can revisit your list of potential therapists and book another appointment!

Don't worry, you don't have to complete the Intake Packet paperwork again!

Your deductible will vary depending on your insurance plan.  If you have a copay plan, your deductible does not need to be met.  If you have a coinsurance plan, typically, your deductible will need to be met before insurance will share in the cost for therapy.

Most insurance plans will cover unlimited therapy sessions per year as long the sessions are medically necessary.

In most cases, a referral from your PCP is not required unless you are a Tricare Prime Active Duty Member.