Jessica Donaldson, LPC

Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.

1. Log into the Client Portal.
2. ‍Click on Documents in the menu.
3. Click on the Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.
   

As an existing client, you have access to the Client Portal where you can manage all your appointments! To cancel an appointment, follow these steps:

1. Log into the Client Portal‍
2. Click on Appointments in the menu.
3. Select the appointment you want to cancel or reschedule.
4. Click to Cancel or Reschedule

When canceling and rescheduling appointments, please be mindful of our cancellation policy as you may be charged cancellation fees. Our cancellation policy states $110 will be charged if the appointment is canceled less than 24 hours in advance. If you can't make it to your in-person session, you can do a telehealth (over video) session. Please reach out to your therapist to switch from in-person to telehealth via Messages in the Client Portal.

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

1. Log into the Client Portal.  
2. Click on Messages in the menu.
3. Select New message and select Billing as the audience of that message.
4. Complete the message with your desired details.

Clients can pay for their sessions via credit card, debit card, or HSA/FSA cards in the Client Portal.

1. Log into the Client Portal.
2. Click on Billing in the menu.
3. Click Make a Payment to pay your balance.

You may also put a CC on file for automatic payment at the time of your session! Complete the Payment Authorization form to store a card on file!

1. Click on Documents in the main menu.
2. Click on Payment Authorization Form.

Existing clients have access to the Client Portal to request new sessions!

1. Log into the Client Portal.
2. ‍Click on Appointments in the menu.
3. Click Request Appointment.
4. Select the Appointment Type (Therapy or a Medication Management).
5. Select the location from the location dropdown.
6. Click the View Available Times button.
7. Select your preferred appointment time.
8. Review your appointment request details and click the Submit Request button

To reset your Client Portal password, follow these steps:

1. Visit the Client Portal.
2. Click Forgot Password.
3. Enter your email address and date of birth, then click Continue.
4. You will be sent an email to validate your account.
5. Click the link in the email and follow the prompts to create your new password.
6. After all of the steps are completed, you will be able to log in to your account using your new password.

If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com.  You may also visit the Client Portal, click the Documents tab and then click Upload Document.

You can locate documents Overcomers' has sent you for e-sign in the Client Portal.  Pending documents are shown on your homepage as well as the Documents page.

‍

To update or change your insurance, follow the steps below:

1. Log into the Client Portal
2. Select Documents from the main menu.
3. Select Client Insurance Form.
4. Complete the required fields to update your insurance! The Billing team will review and notify you of your new copay/coinsurance.

Need an Rx Refill?  Log into the Client Portal to notify your nurse practicioner that you need a refill.  

1. Click on Messages in main menu.
2. Click on New message.
3. Click Clinical as the audience type.
4. Select Prescription Refill Request from the Topic dropdown

‍

Refills of controlled substances will most often require a session with your provider.  You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.  

Common controlled substances:‍

• Adderall
• Vyvanse
• Methylphenidate
• Lisdexamfetamine
• Xanax
• Klonopin
• Alprazolam
• Clonazepam
• Ambien
• Zolpidem