Hailey Gloden, LPC

Yes — all communication with our team, whether by phone, text, or the Client Portal, is handled in accordance with HIPAA privacy standards.

Yes, legally and ethically, all counselors are required to maintain confidentiality with their clients.

There are a few exceptions:

• Reporting child abuse,
• Adult dependent abuse,
• Elderly abuse,
• If someone is actively suicidal or homicidal, counselors are allowed, and in some cases mandated by law, to act to ensure the safety of clients or others.  

Our support team is available Monday through Friday, 8:00am–5:00pm. Some providers offer evening or weekend appointments — view availability on the Directory.

Call, text, is one of the fastest ways to contact our Support Team, and we'll respond within one business day. You can also securely message your provider in the Client Portal. For urgent scheduling needs, texting is usually fastest.

At Overcomers, you can effortlessly use multi-filter options to find the perfect provider tailored to your needs!

By applying at least five filters, you can quickly identify a provider that’s the perfect match!

Yes — filter our providers by your preferences (specialty, approach, or provider) on our Directory to find the perfect match!

Absolutely!  View our Counselors to read a short bio about them.

Yes, absolutely!  We have many therapists who offer couples counseling.

Yes, we do! We have many therapists who work with kids! We accept children (ages 3-5), elementary school students (ages 6-10), preteens (ages 11-13) and teenagers (ages 14-17).

Great question!  First off, your counselor will review some of the background information in your Intake Packet.  After this, you and your counselor will begin to get to know each other.  One of the strongest predictors of successful therapy is the relationship between the client and the counselor.  You will initially discuss what brought you to therapy and maybe some of your goals to start working on during the upcoming sessions