What's New for Support Team

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1/31/2026

  1. All credentialing management is located in our new EHR. Visit Credentialing in the main menu.
  2. Enrollment comments can be added to each enrollment and notifications sent to the appropiate user.
  3. Psychology Today accounts and request are located in our new EHR. Visit Staff >> Requests.
  4. Clinicians and Support can update Directory Profile and Client Attributes in our new EHR.  Visit Staff >> Clinician >> Profile tab.
  5. Clinicians and Support can Add/Remove Times for Intakes in our new EHR.  Visit Staff >> Your Name >> Timeslots tab.
  6. Extended leave workflow is now located in our new EHR. Visit Staff >> Your Name >> Profile tab.

7/1/25

  1. A new process is created for scheduling couples/family intakes.  

6/23/25

  1. Voiceoc implemented.

6/6/25

  1. The Request New Clients process has been updated to improve the client/clinician booking process!
  2. The Intake Outcome procedure has been stopped.

5/28/25

  1. Answerconnect implemented.

5/5/25

  1. The Request New Clients and the How to update your Directory Profile procedures have been updated to improve the client/clinician booking process!

4/15/25

  1. pVerify implemented!
  2. The Intake Outcome procedure was created to streamline our workflow, ensure that the booking process runs smoothly and accurately, and guarantee that no client (or clinician) is overlooked.  Learn more:  Intake Outcome.  

4/1/25

  1. All minors (17 and under) must have parental consent for therapy or medication management. If parents share 50/50 custody, consent is required from both parents. Our legal team advises that while there is often confusion around the "age of consent," the law provides only a narrow set of exceptions allowing minors to consent to their own treatment. As a standard policy at Overcomers, parental consent will always be required for minors.   Read more:  Documentation for Minors.
  2. Couples Intensives have been updated to provide a more straightforward implementation for the counselor and clearer pay.  
  3. The GAD and PHQ have been removed from the Intake Packet.  Learn more:  Intake Documentation and Consents and Outcome Measure Insights.

3/12/25

  1. We've started a procedure to help facilitate clients when their clinician is on vacation or unavailable for a while.  Check out the details here and sign up to be added to the PRN Clinician list:  Add PRN Clients to Caseload.
  2. Transferring and Accepting Transfer Clients has been a pain point until today!🤞 Check out the updated Transfer a Client procedure coupled with the Accept Pending Clients for Transfer document to learn our new process, which will ensure no one slips through the cracks and adequate information is shared across the group.   This procedure eliminates the need to send 'mass emails' to the entire staff (e.g., therapists@overcomewithus or clinicians@overcomewithus.com).  

2/26/25

  1. Staff members can no longer send faxes using their email.  If you need to fax, go here:  Faxing.

2/18/25

  1. The Disclosure Statement for Therapy and Psychiatry has been combined into the Disclosure Statement and Consent for Services document.  

2/14/25

  1. New procedure update:  How to add primary and secondary insurances.

2/12/25

  1. The Support Team will no longer send the C-SSRS and Safety Plan to new clients who report SI in the Intake Packet.  Read more:  Intake Documentation and Consents.

2/5/25

  1. Psychology Today and TherapySearch profile management by Overcomers.  Read more:  Psychology Today Profile Mgmt, TherapySearch Profile Mgmt

1/31/25

  1. Goal Setting added.  Read more:  Goal Setting at Overcomers.

1/6/25

  1. Resign Disclosures & About Me's every January.  Read more:  Resign Disclosure Statement & Consent for Services Every January

1/1/25

  1. Heidi Health AI Scribe is free to all clinicians.  
  2. Supervision Grace period for new hires.
  3. Recognition and Rewards are added.  
  4. New Payroll & HR system begins 1/1.

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