When urgent matters arise and you can’t reach your client, follow the steps below. If it's not an emergency, it's up to the clinician to contact their client.
Type the word “URGENT” in the email's subject line so your inquiry can go to the top of the scheduling department’s todos list.
In your email, explain what sessions need to be canceled. The scheduling team will notify all clients and cancel the appointment in TN.
Examples of Emergencies (Scheduling Team will help):
- Gotta go pick up my kid from school; they are puking. Can you call my afternoon clients and let them know...?
- I woke up sick, and I'm headed to the hospital. Can you call my clients for today and reschedule/let them know...?
- The power went out at my house, and my phone is at 1%. This is my final message before it dies!! Can you call my clients for today and reschedule/let them know...?
Examples of Non-Emergencies (Clinician’s responsibility):
- Can you notify my clients that I'm leaving for the afternoon and we'll need to reschedule?
- Can you contact this intake/session and tell them I won't see them unless they complete … paperwork?
- Take time during the session to do any necessary paperwork.
- Can you reach out to the parents of this child client and ask them to fill out the paperwork?
- Please email all my clients and let them know I'll be on vacation the first week of next month.