How to Mark Yourself Unavailable

Schedule an UNAVAILABLE event in TN to block off time for vacations, lunch, personal appointments, or other blackout periods.  Existing clients accessing the Client Portal cannot schedule appointments with a clinician if the day/time is blocked off.  

Reminder!  Clinicians have a flexible schedule (Understanding a Flexible Schedule), so they can build their work schedule (How to change your Work Schedule in TN) as they see fit and, therefore, block off unavailable times as they desire.  

How to schedule a vacation or blackout period:

1. Click the Scheduling tab
2. Click the + New Appointment button OR Hover over a date on the calendar and click the plus sign (+)
   

1. The Create New Appointment dialog will appear. From the Appointment Type dropdown, select Unavailable.
   

1. Enter the unavailable details (you can block out ALL DAY events if you are unavailable for multiple days).
   

If you blocked off a day/time BUT ALSO requested a new client for that day/time, email the Support Team to remove that timeslot from the Directory.

If you don’t notify the Support Team, you could receive a ‘new client’ on that day/time.  Remember, new clients don’t have access to the Client Portal; they use the Directory to book intake consults.  Understanding your TN Calendar vs. Directory Calendar.

Example:

Hi Support Team,
Can you please remove the XXXX day/time from the directory? Something came up, and that time is no longer available.