As a clinician, you may be asked questions from your clients regarding billing. Below are some frequently asked client questions and how you, as the clinician, can respond.
FAQs from clients … and how to respond
I need to change/update my insurance; how do I do that?
- To update your insurance, go to the Client Portal, click on Documents, and complete the Client Insurance Form. The Billing team will then review and verify your information and notify you via TN Messages with your estimated cost/copay.
How do I pay my copay/fees?
- In the Client Portal, click on Billing. You can make partial payments or pay the entire balance.
How do I view my credit card transactions?
- Click Billing >> Recepts in the Client Portal to view all your credit card transactions.
I have questions about my balance. Can you help me?
- The Billing team handles all billing-related questions/inquiries. The best way to contact them is via Messages in the Client Portal. Be sure to select “Billing” as your intended audience. You may also email them at billing@overcomewithus.com.
Can I get a billing statement?
- I’ll have the Billing team upload a statement to the Client Portal.
Counselors do NOT handle billing-related tasks
Remember, as a counselor, you do not handle the following:
- Charing the copay or CC
- Outstanding balance collection
- Insurance-related verification
- Any other billing-related inquiries